Cake Shipping Packaging

A: If you find the product damaged upon receipt, please take photos/videos of the damaged product and packaging as evidence immediately and contact our after-sales personnel within 48 hours. We will verify the cause of the damage based on the extent of the damage. If it's due to a production or packaging issue on our end, we will provide you with a replacement, return, or appropriate compensation solution. If the damage was caused by logistics and transportation, we will assist you in holding the logistics company accountable and negotiating a solution.

A: We have a professional after-sales team, equipped with dedicated after-sales specialists to handle the after-sales needs of our foreign trade clients. Our after-sales specialists will respond promptly to customer feedback, track the progress of processing throughout the entire process, and ensure that after-sales issues are resolved efficiently.

A: • Pre-sales Service: A professional customer service team will handle customer inquiries, providing product catalogs, samples, quotations, and other materials. We will assist customers in clarifying their needs, determining product solutions, and answering questions regarding production processes, customization possibilities, and other related issues.
• In-sales Service: During production, we will provide real-time progress updates to customers. If customers require design adjustments or process optimizations, we will promptly coordinate with the factory to address these needs and assist customers in arranging inspections.
• After-sales Service: After product delivery, we will proactively follow up on customer usage experiences, handle after-sales issues such as product damage and quality disputes, provide professional answers to customer questions, and offer product optimization suggestions to long-term partners.